Refund Policy

This Refund Policy explains when and how you may be eligible for a refund of fees paid for Elhence products and services, including SmartPursuit. It forms part of, and should be read together with, our Terms of Service.

This policy applies to subscription fees for SmartPursuit and any other paid Elhence products or services, unless a separate agreement or order form states otherwise.

2.1 General principle. Subscription fees are non-refundable for the billing period already paid, except where required by applicable law or as set out below. The service is provided on a subscription basis and is available to you for the entire paid period.

2.2 Statutory rights. Nothing in this policy limits your rights under applicable consumer protection law. Where a refund is required by law, we will honor it.

2.3 Non-refundable items. Unless otherwise stated: fees for services already delivered, such as onboarding, implementation, or consulting; fees for add-on services or one-time setup fees; and any taxes or government levies, which are governed by applicable law.

Contact us at the details in Section 5 within 14 days of the event giving rise to the request, with your account or order details, the reason for the request, and any supporting information. We may ask you to verify your identity or authority to act on behalf of the account before processing a refund.

We will acknowledge your refund request within 5 business days. Approved refunds are processed within 10–15 business days of approval, and issued to the original payment method unless otherwise agreed. Depending on your bank or payment provider, it may take additional time to appear in your account.

Email: billing@elhencetech.com